Collections

• Overseeing all collection activities and ensuring optimal performance of the 1-90-day delinquency team.
• Supervising and training staff, reviewing contracts, and coaching team members to enhance collection effectiveness.
• Conducting interviews, managing performance reviews, addressing complaints, and removing operational roadblocks to support team success.
• Providing guidance and recommendations on accelerated collection efforts when necessary.
• Managing the delinquency portfolio by building and updating reports, and leading delinquency calls directly with clients to drive resolution and recovery.

Supervisor, Commercial Collections

Workout Specialist – Advanced Collections

Commercial Collections Representative

Manager, Global Collections Compliance