Concentrix

Customer Service, Tech Support Rep – Tech Products

Concentrix

full-time

Posted on:

Location Type: Remote

Location: Remote • Ohio, South Carolina, South Dakota, Tennessee, Texas • 🇺🇸 United States

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Salary

💰 $17 per hour

Job Level

Junior

About the role

  • Provide inbound customer support using a call flow guide
  • Resolve technical issues related to hardware, software, and client products
  • Track, document, and retrieve information in databases
  • Be an amazing problem-solver
  • Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
  • Offer additional products and/or services
  • Deliver expert customer experiences…with a smile.

Requirements

  • Strong focus on building customer relationships
  • 1+ year of customer service experience
  • The ability to work an evening or overnight schedule
  • Technical support experience preferred
  • A high school diploma or GED
  • A quiet, distraction-free environment to work from in your home
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies
  • Strong problem-solving skills with the ability to ask probing questions to come to a resolution
  • Strong computer navigation skills and PC knowledge
  • High Speed internet (no wireless/hotspots or satellite)
  • Must reside in the United States and have a valid U.S. address for residence
Benefits
  • medical, dental, and vision insurance
  • comprehensive employee assistance program (EAP)
  • 401(k) retirement plan
  • paid time off and holidays
  • paid training days
  • DailyPay enrollment option to access pay "early," when you want it
  • performance-based incentives
  • lucrative employee referral bonus opportunities
  • company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
  • health and wellness programs with trained partners to help promote a healthy you
  • mentorship programs that support your rewarding career journey
  • work-from-home convenience
  • programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
  • celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportcustomer serviceproblem-solvingcomputer navigationdatabase managementhardware troubleshootingsoftware troubleshootingmulti-taskingiOSMacOS
Soft skills
customer relationship buildingeagerness to learnstrong communicationadaptabilityattention to detailpatienceactive listeningcritical thinkingtime managementpositive attitude
Certifications
high school diplomaGED