Field Engineer
ComTec Systems
full-time
Posted on:
Location Type: Office
Location: Vineland • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $65,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide on-site support and installations for our clients.
- Perform diagnostics, resolve technical issues, and ensure all technical challenges are addressed quickly.
- Troubleshoot issues and ensure systems are fully operational according to specifications.
- Serve as the primary technical contact for clients during on-site operations.
- Work with clients during escalations when needed.
- Work closely with other engineers, project managers, and vendors to ensure timely project execution.
- Ensure all work complies with safety, quality, and are up to industry standards.
- Ensure customer satisfaction through consistent and effective communication.
- Review and maintain technical documentation related to the work completed while maintaining accurate records of site visits, equipment and services performed.
- Provide regular updates to the project management team regarding the status of on-site project work.
- Execute other roles and duties as assigned.
Requirements
- Ability to regional travel up to 95%
- Experience in the technology industry preferably configuring hosted services
- While we value a college or vocational degree or certification, we do not have a specific educational requirement
- Experience in any real-world business environment will be beneficial to the candidate
- Knowledge of voice, network, and contact center services and products a plus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
diagnosticstroubleshootingtechnical supportsystem installationtechnical documentationproject executionconfiguration of hosted services
Soft skills
communicationcustomer satisfactioncollaborationproblem-solvingtime management