Consultant

• Contribute to the design, implementation, and support of enhancements for the Genesys Cloud platform.
• Deliver technical consultancy on internal and customer-facing initiatives involving Genesys Cloud.
• Work with business stakeholders and external vendors to implement new capabilities and ensure solutions align with business objectives.
• Support continuous improvement activities, helping to identify opportunities to optimise performance and efficiency.
• Develop clear, well-structured technical documentation to support solution design, governance, and delivery.
• Collaborate with colleagues and suppliers to deliver technical solutions and integrations.
• Participate in pre-sales and discovery activities where required, supporting the adoption of platform standards and best practices.

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