Support Engineer

• Serve as a Technical Expert for Automation projects
• Responsible for information gathering, requirement analysis, drafting test plan, test scripts/scenarios
• Manage test data and other artefacts of Test automation
• Estimate, Prepare, Execute and Report all Test actions
• Share comprehensive reports, insights, overall summary and participate in all reviews and defect triage
• Gain deep understanding of CC’s Business process and function flows
• Ensure high quality standards in line with CC’s processes and compliance
• Develop/Participate in Test planning and Test Strategy
• Provide Effort Estimate for Test Preparation and Execution based on requirement
• Factor all aspects while drafting Detailed Test Plan
• Validate Test Processes and Test Templates are available
• Ensure WAR Room, Daily stand up calls, DSR, WSR and Entry and Exit Criteria are defined and cascaded to all Participants and stakeholders
• Review and Understand the Test plan and Test Strategy
• Understand the Objective of the Test Phase and Release
• Develop/Build Details Test Scripts/Scenarios as per Requirements or User Stories
• Ensure to have RTM (Requirement Traceability Matrix) for all the Test Scripts Developed
• Ensure Test Scripts are Dynamic in nature and build with reusable concept for future
• Ensure to insert steps to validate all check points
• Ensure Scripts are fully automated no partial/semi-automated scripts
• Review and Validate all required Test Cases/Scenarios are available in Test Management tool
• Maintain High level technical specification documents for each test script for reference
• Validate all Entry Criteria’s are met for Test Execution
• Ensure all Changes/build are Migrated to Testing Systems/Environment
• Ensure Smoke/Sanity Test is performed before actual Testing
• Ensure test execution progressing as per plan and requirement coverage
• Log Defects in Defect Management tool with all details steps and classify defect severity/priority correctly in tool
• Participate in Test Status/Progress Review, contribute/run defect triage
• Obtain review and sign-off from BA/SMEs
• Ensure all P1 and P2 defects are closed and get closure plan for P3 and P4 defects
• Prepare Test Closure /Summary Report with appropriate lesson learnt
• Ensure all Testing Artefacts are saved and placed in Test Management tool and Respective project is “Marked” as closed in SPIRA.

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