ComPsych

Absence Account Representative

ComPsych

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools.
  • Use independent judgement and discretion when handling matters related to assigned accounts.
  • Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business.
  • Investigate, review, and resolve client concerns and communicate resolution or partner on next steps to ensure customers satisfaction.
  • Serve as trusted advisor to client during implementation and post-implementation
  • Retain, grow, and expand book of business by identifying opportunities to expand services with additional products
  • Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
  • Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers
  • Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis
  • Work independently as well as foster a positive team environment to best serve our customers
  • Other duties as assigned

Requirements

  • Bachelor’s Degree preferred
  • Experience communicating directly with customers required
  • Account Management experience a plus
  • Exposure to benefits administration or HR compliance a plus
  • Proficiency in Microsoft Office Suite
  • In-depth knowledge of FMLA compliance a plus
  • Ability to travel up to 25% of the time
Benefits
  • Full benefits package, including Paid Time Off (PTO)
  • Medical, dental, vision
  • 401(k) with match
  • Robust EAP
  • Wellness program
  • And much more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementbenefits administrationFMLA compliancecustomer communication
Soft skills
independent judgementrelationship buildingproblem solvingcustomer satisfactionteam collaborationprofessional demeanor
Certifications
Bachelor’s Degree