Compass Education

Customer Success Consultant

Compass Education

full-time

Posted on:

Location Type: Hybrid

Location: North Sydney • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

About the role

  • Manage overall workflow for implementation, training, and account management of assigned signature schools.
  • Coordinate the implementation of new modules with customers.
  • Complete onsite/remote training sessions & account management visits.
  • Ensure the highest level of service for your portfolio of clients.
  • Ensure all schools in your portfolio are active promoters of the platform.
  • Build relationships with school leadership to ensure product rollout success.
  • Provide clear notes and feedback and escalate customer concerns appropriately.
  • Provide phone, email, and in-person support to customers when needed.
  • Escalate concerns appropriately to ensure maximum customer satisfaction.

Requirements

  • A demonstrated service-orientated approach and are a motivated and enthusiastic self-starter.
  • The ability to thrive under pressure.
  • Strong verbal and written communication skills.
  • Strong attention to detail and ability to see tasks through to conclusion.
  • Ability to build positive professional relationships with clients and educational staff.
  • Comprehensive knowledge and confidence utilising the Compass platform (Desirable).
  • Education experience, whether that is in a Primary or Secondary school teaching setting or prior experience as a Customer Success Consultant (Desirable).
Benefits
  • A flexible working culture.
  • Learning & Development opportunities - we want you to grow and get the most out of your role!
  • Parental Leave Program for both primary and secondary carers.
  • 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
service-oriented approachmotivated self-starterthrive under pressureverbal communicationwritten communicationattention to detailrelationship buildingcustomer satisfaction