Common Wealth Retirement

Bilingual Client Support Specialist – EN/FR

Common Wealth Retirement

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • 🇨🇦 Canada

Visit company website
✨ AI Apply
Apply

Salary

💰 CA$60,000 - CA$70,000 per year

Job Level

Mid-LevelSenior

About the role

  • Be the first point of contact for members and employers—answer questions, resolve issues, and share product/service guidance.
  • Deliver high-quality support across channels (phone, chat, email) while documenting cases accurately in our tracking system.
  • Use admin tools and dashboards to triage issues proactively, investigate root causes, and support timely resolution.
  • Report on key metrics, including trends and compliance-related issues, to keep the team informed and accountable.
  • Improve how we support clients by identifying recurring problems, partnering with internal teams, and proposing solutions.
  • Create and maintain support resources (FAQs, guides, training content) that reduce friction, ensure service consistency and improve the client experience.

Requirements

  • Fluently bilingual (English/French)—strong written and verbal communication, professional judgment, and a friendly tone.
  • Detail-oriented—careful with procedures, data, and follow-through; you document clearly and accurately.
  • A strong problem solver—you investigate, prioritize, collaborate, and take ownership through to resolution.
  • Tech-savvy and adaptable—comfortable learning new tools quickly (e.g., Microsoft, Zendesk, HubSpot, ChatGPT, and others).
  • Customer-driven—empathetic, curious, and focused on delivering a great experience and improving outcomes.
  • Comfortable with ambiguity—you thrive in a fast-growing environment, juggle priorities, and bring structure to evolving processes.
Benefits
  • Health and dental benefits
  • Life insurance
  • Health Spending Account
  • 5% employer match into our group retirement plan
  • 4 weeks of vacation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
problem solvingdocumentationdata analysis
Soft skills
communicationprofessional judgmentdetail-orientedcustomer-drivenadaptabilitycollaborationownershipempathycuriositytime management