Commerce

Marketplace Support Specialist

Commerce

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $20 - $31 per hour

Job Level

Junior

Tech Stack

SQL

About the role

  • Manage client expectations, ensuring clients remain informed about the status of their request and are responded to in a timely manner
  • Identify and implement a dynamic solution when possible by providing technical troubleshooting assistance to our clients and internal teams
  • Review imports/exports and order automation logs to resolve outstanding errors
  • Document work and update support tickets appropriately
  • Collaborate with the Onboarding team and FeedBuild team to ensure we are aligned with client expectations
  • Prioritize tasks, including incoming tickets from our system queue, emails, and other project responsibilities
  • Meet deadlines as set by direct managers and team leads
  • Use resources appropriately, adhering to policy and best practices
  • Update client databases to adhere to new marketplace requirements

Requirements

  • 1+ years of hands-on experience with US Marketplaces (Amazon, eBay, Target, etc)
  • Excel, HTML, or SQL experience
  • Bachelor's degree in Computer Science, Marketing, Information Systems, or a related field required (or equivalent experience)
  • Can-do attitude and team-centric
  • Possess a client-centric mindset
  • Demonstrable ability to multi-task and adhere to deadlines
  • Well-organized
  • Excellent written and verbal communication skills
  • Ability to work 8 am- 5 pm CST or PST
Benefits
  • Inclusion and Belonging
  • Equal opportunity employer
  • Reasonable accommodation for individuals with disabilities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ExcelHTMLSQL
Soft skills
client-centric mindsetcan-do attitudeteam-centricmulti-taskingwell-organizedexcellent written communicationexcellent verbal communication
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in MarketingBachelor's degree in Information Systems