Managed Services Engineer
CommandLink
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, Florida, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Missouri, Montana, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 - $85,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Firewalls
About the role
- Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services.
- Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
- Support the provisioning and onboarding of new customers for managed services.
- Collaborate with vendors to resolve support issues and ensure smooth service delivery.
- Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
- Maintain excellent customer relationships by delivering outstanding support and going the extra mile.
- Mentor and train fellow engineers on complex technical issues and solutions.
Requirements
- High School Diploma or GED Equivalent
- 3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SDWAN, particularly Versa Networks.
- CCNA and CCNP certification is highly desirable
- Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper).
- Strong firewall configuration experience (e.g., Fortinet).
- Deep understanding and hands-on experience with BGP, OSPF, and VRRP.
- Practical knowledge of basic routers, firewalls, and NAT (Network Address Translation).
- Experience with COS/QOS and network design principles.
- Familiarity with SOC 2 compliance and processes.
Benefits
- Generous Medical, Dental, and Vision coverage for full-time employees
- Flexible time off
- 401k to help you save for the future
- Fun events at cool locations
- Free DoorDash lunches on Fridays
- Employee referral bonuses to encourage the addition of great new people to the team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SDWANVersa NetworksLAN configurationRoutersFirewallsMicrosoft operating systemsBGPOSPFVRRPNAT
Soft skills
customer supportproblem-solvingcommunicationmentoringtrainingcustomer relationship managementcollaborationattention to detailtime managementadaptability
Certifications
CCNACCNP