Product Manager

• Partner with our internal teams to understand their bespoke tooling needs.
• Lead and manage technical programs to improve the customer experience for Coinbase institutional users and scale our operations.
• Estimate work efforts, design project plans, define milestones and manage resources, while driving adherence and compliance.
• Write technical PRDs, manage technical backlogs, and effectively prioritize work items (including new features, bugs, tech debt, etc.).
• Develop frameworks for stakeholders and peer PMs to streamline and scale our operations and eliminate ambiguity.
• Coordinate with multiple development teams to drive cross-functional, enterprise wide initiatives.
• Build and maintain strategic partnerships with leadership and external business units (ie. Compliance, Legal, Security, IT, Engineering, Product, Data, etc.) to ensure projects are delivered on time and stakeholders are held accountable for deliverables.
• Turn support data into actionable customer experience improvement opportunities.
• Become an SME and essential thought leader in developing a best-in-class customer experience.

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