Support Engineer

• Respond to customer inquiries (voice or other digital communications) for an assigned product(s) within a Technical Support Engineer environment
• Provide technical support to Cohesity customers, partners, and field support staff with varying levels of support maintenance entitlements i.e., entry level, through to premier level entitlements, with focus on diagnosing, troubleshooting, and debugging Cohesity software and hardware, including cloud platforms
• Work with Cohesity customers, partners, and field reps by answering technical questions, and providing solutions for Cohesity products, including cloud infrastructures
• Resolve cases per productivity, performance and SLA standards and support goals
• Research, document, and collaborate on cases as required

Technical Support Engineer

Senior Technical Support Engineer

Senior Support Engineer, SAP

Technical Support Specialist

Technical Support Engineer – APAC