Design Researcher
Cognits
contract
Posted on:
Location Type: Remote
Location: Remote • 🇬🇹 Guatemala
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Plan and execute essential user and stakeholder interviews to gain deep user understanding and validate product assumptions.
- Develop detailed Current Journey Maps representing actual customer experiences, emotions, interactions, and pain points.
- Create archetypal user Personas and Empathy Maps based on qualitative data to drive design team empathy.
- Contribute field findings and user input to prioritization sessions with stakeholders to inform feature ranking.
- Identify and articulate clear Problem Statements and contribute to How Might We sessions to reframe insights as opportunity areas.
- Validate new wireframes with users to create the New Journey Map and develop a visual User Story Mapping for clear product requirements.
- Review and analyze quantitative usage data to scope and precisely define areas of high friction for targeted research.
- Analyze data and findings from unmoderated usability studies to inform robust research synthesis efforts.
- Translate complex research findings and data analysis into clear, actionable insights, opportunities, and final client deliverables.
Requirements
- Bachelor's degree in Design, Human-Computer Interaction (HCI), Anthropology, Psychology, or a related field, or equivalent professional experience.
- Demonstrable experience leading research initiatives that have directly informed successful digital products or services.
- A strong portfolio showcasing end-to-end research process, critical thinking, and examples of complex synthesis efforts.
- Experience in conducting in-person research in Latin American markets is a strong plus.
- Comfort working with design and development teams, effectively communicating research insights and technical implications.
- Ability to thrive in a fast-paced, iterative environment and adapt to evolving project requirements.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
user researchjourney mappinguser personasempathy mappingdata analysisusability studieswireframingsynthesisfeature prioritizationproblem statements
Soft skills
communicationcritical thinkingcollaborationadaptabilityempathyleadershipstakeholder engagementproblem-solvinganalytical thinkinguser advocacy
Certifications
Bachelor's degree in DesignBachelor's degree in Human-Computer InteractionBachelor's degree in AnthropologyBachelor's degree in Psychology