Customer Success Manager

• Serve as the primary success partner for CodeRabbit customers, guiding them from onboarding through adoption and renewal.
• Understand each customer’s engineering goals, processes, and KPIs — from code review efficiency to pull-request throughput and quality metrics.
• Develop tailored success plans that align CodeRabbit’s capabilities with customer outcomes.
• Deliver engaging enablement sessions, workshops, and digital success programs to ensure ongoing value realization.
• Drive sustained platform adoption through proactive engagement, digital campaigns, and strategic check-ins.
• Identify opportunities for feature expansion, advanced AI integrations, and deeper usage across teams.
• Collaborate with Sales and Product to drive renewals and account expansion through clear success narratives and data-backed outcomes.
• Act as the voice of the customer across Product, Engineering, and Support teams to ensure user needs inform roadmap priorities.
• Provide structured feedback to improve user experience, documentation, and onboarding workflows.
• Partner with Marketing to contribute customer stories, success metrics, and thought leadership around developer productivity.

Digital Success Manager

Head of Platforms, Customer Success

Customer Success Manager

Customer Success Manager – Strategic Accounts

Customer Success Specialist