CodeMettle

Solutions Engineer, Active Secret Clearance Required

CodeMettle

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • 🇺🇸 United States

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Salary

💰 $90,000 - $110,000 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudERP

About the role

  • Manage the end-to-end implementation process for new customers, including system configuration, data migration, and training.
  • Collaborate with clients to understand their business requirements and customize the software solution accordingly.
  • Provide technical support and guidance throughout the onboarding process to ensure a smooth transition.
  • Conduct product training sessions and create documentation to help customers maximize software functionality.
  • Troubleshoot and resolve implementation-related issues in coordination with internal teams.
  • Act as the primary point of contact for clients during the implementation phase, ensuring clear communication and proactive problem-solving.
  • Work closely with the Sales and Customer Success teams to ensure a smooth handoff and ongoing client satisfaction.
  • Continuously refine implementation processes to improve efficiency and customer outcomes.

Requirements

  • Active Secret Clearance or higher (Required)
  • Up to 50% travel (Required)
  • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, equivalent experience will be considered in lieu of a degree.
  • At least 5-years of experience in software implementation, onboarding, or technical customer support.
  • Strong technical aptitude and the ability to learn new software applications quickly.
  • Excellent problem-solving skills and the ability to troubleshoot technical issues.
  • Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
  • Experience with CRM, ERP, SaaS, or cloud-based software solutions is a plus.
  • Familiarity with APIs, data migration, and system integrations is preferred.
  • Strong organizational skills and the ability to manage multiple projects simultaneously.
Benefits
  • Access and communication with Senior Management
  • Professional development and training opportunities
  • 401(k) with 100% vesting after 3 months
  • HSA, FSA, and DCA accounts
  • Flexible office hours and remote work opportunities
  • Open PTO
  • Parental leave
  • Wellness and fitness center discounts
  • MARTA commuter benefits
  • Employee Assistance Programs and employee concierge services

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
software implementationdata migrationsystem configurationtechnical supporttroubleshootingAPIssystem integrations
Soft skills
problem-solvingcommunicationorganizational skillsproactive problem-solvingability to learn new software applications quickly
Certifications
Active Secret Clearance