Customer Service Coordinator
Coates
full-time
Posted on:
Location Type: Office
Location: Welshpool • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure that our customers receive the best possible service with their equipment solutions.
- Addressing customer needs in person, by phone and email
- Generating hire schedules, quotes, and invoicing
- Coordinating equipment deliveries, transfers, pick-ups, repairs & breakdowns
- Assist customers and colleagues in the yard with loading equipment
Requirements
- Previous face-to-face customer service experience
- A desire to provide amazing customer experience
- General computer skills (MS Word, Excel, Outlook)
- Capability to learn and absorb technical information
Benefits
- Development and career progression pathways
- Flexible working options available—let’s discuss what works best for you
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
general computer skillsMS WordExcelOutlook
Soft skills
customer servicecommunicationproblem-solvinginterpersonal skillsorganizational skillsattention to detailadaptability