Cnect

Financial Support Associate II

Cnect

full-time

Posted on:

Location Type: Office

Location: Dubuque • Iowa • 🇺🇸 United States

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Salary

💰 $25 - $29 per hour

Job Level

JuniorMid-Level

About the role

  • Prepare and review new account paperwork in an accurate and timely manner.
  • Organize and prepare client review materials, meeting agendas, weekly meeting updates, etc.
  • Serve as a liaison between internal departments to resolve outstanding issues for Financial Planning Consultants (FPCs), Certified Public Accountants (CPAs), and clients.
  • Assist FPCs with ongoing CPA, client, and prospect communication (e.g., the status of new and existing accounts, birthday reminders, cards, and letters).
  • Update and maintain the Client Relationship Management (CRM) database (e.g., data entry, service requests, communication records).
  • Process client requests regarding new contributions and distribution of funds.
  • Communicate regularly with clients through phone and email to provide expedient and accurate information to FPCs and CPAs. These interactions include coordination of meetings, maintenance of account records, important documents, new account setup, transfer of assets, online client access, etc.
  • Assist in training other Financial Service Assistants as needed.
  • Recommend areas for process and procedure improvement to improve office efficiency.
  • Perform other duties as assigned.

Requirements

  • High school diploma or equivalent required.
  • Associate degree (A.A.), two-year technical, or bachelor’s degree preferred.
  • A combination of experience and education will be considered in lieu of a degree.
  • 2-5 years of related Financial Services Industry or administrative services/training experience is preferred.
  • Experience with CRM applications such as Salesforce is preferred.
  • Experience with Microsoft program suite, including Word, Excel, and PowerPoint.
  • Previous experience supporting Financial Professionals is preferred.
  • Previous experience in a customer/client-facing role is strongly preferred.
Benefits
  • Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
  • Easy access to mental health benefits to meet our team members and their families where they are.
  • 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
  • 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
  • Paid parental leave to support all team members with birth, adoption, and foster.
  • Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
  • Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entryclient account managementprocess improvementcommunication records management
Soft skills
organizational skillscommunication skillsinterpersonal skillstraining skills