CMA CGM

Service Delivery Administrator

CMA CGM

full-time

Posted on:

Location Type: Office

Location: Jandakot • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

About the role

  • Act as the main point of contact for customer enquiries, including inbound, outbound, inventory, product launches, and urgent requests
  • Provide timely updates to customers regarding the status of their orders, deliveries, and any changes or issues
  • Act as the key interface between customers, Key Account Manager and Operations to ensure SLA’s are achieved/met
  • Communicate customer requirements clearly to internal warehouse operations, ensuring prompt and accurate action
  • Process work orders for customers in our warehouse management systems (WMS)
  • Input production requests, such as kitting and de-kitting, into WMS with accuracy and within specified timeframes
  • Generate daily, weekly, and ad-hoc reports from WMS into Excel, tracking key metrics such as inbound, outbound, and returns
  • Track and report on contractual KPIs, ensuring SLAs are met and identifying any areas for improvement
  • Provide monthly data and reports to the billing team to ensure customer invoicing is accurate
  • Coordinate and expedite priority inbound and outbound shipments, particularly for product launches and urgent needs
  • Attend weekly customer meetings, representing Service Delivery team in discussions on service levels, performance, and upcoming needs.

Requirements

  • Experience generating reports and managing data accurately
  • Proficiency in Excel, including data reporting and analysis
  • Strong understanding of warehouse operations and order management
  • Strong communication and stakeholder management skills
  • Ability to resolve issues efficiently and proactively.
  • In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.
Benefits
  • Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
  • Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
  • Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, the CMA CGM Learning Academy, early career pathways and more.
  • Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
warehouse management systemsdata reportingdata analysisorder managementreport generationinventory managementkittingde-kittingcontractual KPIsSLA management
Soft skills
communicationstakeholder managementissue resolutionproactive problem solvingcustomer serviceorganizational skillsattention to detailtime managementteam collaborationadaptability