Customer Success Director
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Plainfield • 🇺🇸 United States
Visit company websiteSalary
💰 $160,000 - $210,000 per year
Job Level
Lead
About the role
- Provide visionary leadership for the Contract Logistics Customer Success organization within a designated industry or region
- Accountable for retaining and expanding strategic customer accounts
- Proactively identify, pursue, and secure new business opportunities for existing customers
- Build and sustain C-suite level relationships
- Drive operational excellence and ensure financial performance across assigned accounts
- Champion a high-performance culture
- Monitor market dynamics, customer investments, and competitive positioning
- Resolve issues to protect business continuity and customer trust
- Lead executive business reviews and strategic roadmap conversations
- Develop and inspire a high-performing customer success team
Requirements
- Bachelor’s degree in Business, Sales, Supply Chain, Logistics, or a related field (or equivalent work experience)
- 10+ years in customer success, commercial operations, or strategic account leadership within logistics or a related industry
- Proven track record of winning new business, expanding strategic accounts, and exceeding multi-million-dollar growth targets
- Demonstrated ability to lead and scale multi-level teams across complex, global environments
- Extensive experience leading high-value contract negotiations, shaping solutions and strategic pricing models, and mitigating commercial risk to optimize profitability and customer success
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Discounts on gym memberships
- Discounts on retail, travel, car, and hospitality brands
- Pet insurance
- Company paid life insurance
- Accident insurance
- Short- and long-term disability coverage
- Employee assistance plan
- Tuition reimbursement program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract negotiationsstrategic pricing modelscommercial operationscustomer successbusiness developmentfinancial performanceoperational excellencerisk mitigationaccount managementgrowth targets
Soft skills
visionary leadershiprelationship buildingteam developmentproblem resolutioninspirationhigh-performance culturestrategic thinkingcommunicationcollaborationcustomer trust