Operations

• Oversee transportation and customs processes, providing customer service for shipment, receipt and documentation of imported/exported products in accordance with federal and foreign regulations
• Develop and provide excellent customer service to internal and external customers at all times
• Provide responsible supervision and control for all departmental activities
• Assist in the retention and training efforts of staff and customers
• Conduct meetings with staff to assess group’s overall status and discuss ideas for improvement
• Address all employee performance problems promptly
• Review and monitor shipment documentation for accuracy
• Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays
• Monitor team performance and client standards

Ops Supervisor

Ops Supervisor I

Operations Supervisor

Operations Manager