Logistics Customer Service Representative
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Cuautitlan Izcalli • 🇲🇽 Mexico
Visit company websiteJob Level
Junior
About the role
- Provide outstanding customer service by effectively addressing inquiries and resolving issues for both internal stakeholders and external clients, ensuring satisfaction and ongoing collaboration.
- Apply and adhere to departmental policies, procedures, legal regulations, and compliance standards related to customer service and logistics operations.
- Manage warehouse and distribution information flow accurately, reviewing, compiling, developing, and analyzing data to support decision-making and reporting requirements.
- Collaborate closely within cross-functional teams to support the development, execution, and management of logistics projects and operational improvements.
- When applicable, participate in supervising staff skills development, performance evaluations, and making informed recommendations regarding personnel management to enhance team effectiveness.
- Maintain clear, consistent communication with all stakeholders to ensure all logistics activities align with customer expectations and service level agreements.
Requirements
- Bachelor's degree in International Relations, Administration, Logistics, or a closely related field is required.
- 1 to 2 years of experience in a related logistics or customer service role within the supply chain or warehouse environment.
- Solid knowledge of warehousing and distribution processes to support operational activities efficiently.
- Excellent interpersonal skills with the ability to build strong relationships, consult, and negotiate effectively.
- Customer-oriented mindset combined with strong organizational and proactive problem-solving abilities.
- High level of integrity, responsibility, and honesty when handling sensitive information and customer relationships.
- Demonstrated sense of urgency and effective communication skills to manage priorities and respond to customer needs promptly.
- Empathy and collaboration, working well within a team environment to achieve shared objectives.
- Results-driven focus, aiming to meet and exceed performance goals continuously.
Benefits
- A Competitive Compensation Package
- Comprehensive Health & Dental Benefits
- Professional Development Opportunities
- Continuing Education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
logistics operationswarehouse managementdistribution processesdata analysisreportingcustomer servicesupply chain management
Soft skills
interpersonal skillsproblem-solvingorganizational skillscommunication skillscollaborationnegotiationcustomer-oriented mindsetintegrityempathyresults-driven focus
Certifications
Bachelor's degree in International RelationsBachelor's degree in AdministrationBachelor's degree in Logistics