Customer Service Administrator
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Johor Bahru • 🇲🇾 Malaysia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist operational Ocean (Import/Export) for Southern Region activities
- Assist on the customer Booking, reporting via Cargowise (CW) System
- Work closely with the Ground & EDI team for Ocean shipment arrangement (Haulage/Trucking/Custom Clearance)
- Minimize all operational costs
- Liaise with customers, trucking, haulier, carriers, and CFS
- Prepare AMS, ACI, FMC filing
- Reconcile vendors and ports invoices
- Ensure billing/pre-alert on time to customer or overseas office
- Define and drive to achieve departmental goal (zero CCA and meet the Ocean KPI)
- Attend to all customers enquiries and respond on time
- Any other tasks that may be assigned from time to time by the Management
- Ensure compliance with the CEVA rules and regulations.
Requirements
- Assist operational Ocean (Import/Export) activities for Southern Region
- Assist on customer Booking, reporting via Cargowise (CW) System
- Work closely with Ground & EDI team for Ocean shipment arrangement (Haulage/Trucking/Custom Clearance)
- Minimize all operational costs
- Liaise with customers, trucking, hauliers, carriers, and CFS
- Prepare AMS, ACI, FMC filing
- Reconcile vendors and ports invoices
- Ensure billing/pre-alert on time to customer or overseas office
- Define and drive to achieve departmental goal (zero CCA and meet Ocean KPI)
- Attend to all customers enquiries and respond on time
- Perform any other tasks assigned by the Management
- Ensure compliance with CEVA rules and regulations.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Import/Export operationsCargowise (CW) SystemAMS filingACI filingFMC filingInvoice reconciliationBillingCost minimizationKPI achievementCustomer booking
Soft skills
Customer serviceCommunicationCollaborationProblem-solvingTime managementAttention to detailOrganizational skillsResponsivenessGoal-orientedAdaptability