Inbound Operations Specialist
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Torrance • California • 🇺🇸 United States
Visit company websiteSalary
💰 $23 - $26 per hour
Job Level
Mid-LevelSenior
About the role
- Develop critical relationships with internal or external customers, assist with account management such as maintaining customer profiles, details and service needs
- Address sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs
- Work with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required
- Prioritize and assign work and provides work direction
- Assist with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements
- Identify and provide services or assist others that require specialized or expedited handing
- Track orders and shipments and assist with tracing as needed; usually sensitive, domestic and may involve international operations
- Run, analyze, and summarize more complex operational reports and details; present information to co-workers or supervisors are needed
- Prepare information required for quotes or address potential services; provide more complex quotes
- Communicate with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assist others on specialized to sensitive needs
- Ensure compliance with company policies and procedures and operate in a safe and effective work environment; assist others with understanding operational items
Requirements
- High School graduate or GED; Associates Degree or equivalent combination of work experience, preferred
- Five years of specialized logistics or related operations support experience
- Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications
- Capable of preparing complex quotes and service details
- Ability to track and trace complex and sensitive shipments or product
- Ability to serve as a lead to staff, which includes prioritizing and assigning work
- Ability to identify and resolve potential operational delays
- Specialized knowledge of operational and support principles and practices in related supply chain environments
Benefits
- Health insurance
- 401(k)
- Paid Time Off
- Discounts on gym memberships and various retail, travel, car and hospitality brands
- Pet insurance
- Company paid life insurance
- Accident insurance
- Short- and long-term disability coverage
- Employee assistance plan
- Tuition reimbursement program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
logisticsoperations supportcomplex quotesshipment trackingsensitive shipment handlingoperational reportingservice deliveryproblem resolutionsupply chain principlescustomer service
Soft skills
relationship buildingcommunicationleadershipprioritizationwork directiontrainingfeedbackproblem solvingorganizational skillscustomer focus
Certifications
High School diplomaGEDAssociates Degree