Supply Chain

• Develop critical relationships with internal or external customers
• Assist with account management such as maintaining customer profiles, details and service needs
• Address sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs
• Work with supervisors and trainers to ensure staff are trained
• Prioritize and assign work and provides work direction
• Assist with overseeing the processing of services and customer service commitments
• Identify and provide services or assist others that require specialized or expedited handing
• Track orders and shipments and assist with tracing as needed
• Run, analyze, and summarize more complex operational reports and details
• Prepare information required for quotes or address potential services

Supply Chain Operations Specialist

Supply Chain Ops Specialist IV