Customer Service Manager
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Haikou • 🇨🇳 China
Visit company websiteJob Level
SeniorLead
About the role
- Secure team performance is valid vs customer expectation
- Customs and WMS system maintenance
- Monthly billing & cost in Pegusas are accurate
- Increase operation efficiency under certain tool or renovation method
- Reply and solve customer's inquiries
- Suitable solution for customer complaint
- Vendor performance measurement and cost control proposal
- Delivery satisfaction service to customer
- Coordinate the job of other customer services
- To work under stress to meet tight deadlines / demands from client in peak season
- Manage the supplier and solve the compliant from client
- Qualified to fulfill 100% order from client
- Manage the CS team
- Modify professional report and KPI report
Requirements
- College degree or above
- Skilled in MS office
- Good communicational skill and English
- 8 years experiences in 3PL
- Hard working and cooperative
- Skilled at Warehouse Management System (WMS)
- Good coordination and manage skill
Benefits
- Dynamic and exceptional work environment
- Personal growth opportunities
- Innovation and continuous improvement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Warehouse Management System (WMS)MS Officebillingcost controlperformance measurementKPI reportingorder fulfillmentcustomer service managementoperation efficiencyvendor management
Soft skills
communicationcoordinationteam managementproblem-solvingstress managementcooperationcustomer satisfactionadaptabilitytime managementleadership
Certifications
College degree