Operations Supervisor
CMA CGM
full-time
Posted on:
Location Type: Office
Location: McDonough • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Develop and provide excellent customer service to internal and external customers at all times.
- Provide responsible supervision and control for all departmental activities.
- Assist in the retention and training efforts of staff and customers.
- Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments.
- Address all employee performance problems promptly and directly in accordance with personnel policies.
- Oversee performance statistics.
- Review and monitor shipment documentation for accuracy.
- Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations.
- Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
- Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
- Establish, monitor, and revise policies, procedures and service standards for customs clearance operations as dictated and allowed by applicable regulations.
- Ensure all policies and procedures are consistently administered.
- Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
- Communicate with operations manager regarding progress and problems or issues.
- Maintain flexible work schedule including outside normal business hours and after hours on call rotation.
- Effectively participate in and/or supervise department projects related to assigned area of responsibility.
Requirements
- High School Diploma or GED
- Minimum four years related experience
- Minimum one year supervisory experience
- Bachelor’s Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education.
- Three years of industry experience preferred.
- Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping.
- Some professional certifications may be required.
- Intermediate proficiency in Microsoft Office, internet, web-based and job-specific software applications.
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform discounts on gym memberships
- Discounts on a diverse range of retail, travel, car, and hospitality brands
- Pet insurance
- Company paid life insurance, accident insurance, short and long-term disability coverage and employee assistance plan.
- Tuition reimbursement program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesupervisiontrainingperformance managementshipment documentation reviewcompliance monitoringduties computationtariffs calculationimport/export processespolicy development
Soft skills
communicationleadershipproblem-solvingorganizational skillsflexibilityteam collaborationperformance assessmentclient relationsproject participationstaff development
Certifications
ITAR knowledgeImport Brokerage certificationExport Compliance certificationHazmat Regulations certification