Operations

• Develop working relationships with internal and external customers
• Assist with account management such as maintaining customer profiles, details and service needs
• Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs
• Interface with airlines, shipping, truck and related carriers to understand requirements, track shipments or details
• Manage various documents for accuracy; requires operational knowledge of customers, carriers, and procedures
• Update various operational/customer data in software systems and applications

Outbound Operations Specialist IV – 2nd Shift

Ground Outbound Operations Supervisor I