Contract Manager
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Kettering • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for all aspects of service delivery and operational management
- Maintain close working partnership with customers, operational leadership teams and CEVA colleagues
- Focus on operational performance and customer service excellence
- Drive outstanding customer service excellence, championing health, safety, and quality activities
- Lead and implement cost save initiatives through effective LEAN and financial KPI targets
- Take ownership of all monthly, quarterly, and yearly business reviews
- Create reporting packs for customers on operational KPIs, metrics and overall performance
- Collaborate with senior management to support in new commercial opportunities
Requirements
- Proven experience of managing large, multi-contract warehousing operations
- Knowledge of the Retail and Consumer or FMCG industry
- Experienced in creating a high-performing team
- Excellent coaching, mentoring and leadership skill
- Strong commercial and business acumen skills
- Significant client facing experience with the ability to build strong working relationships
- Natural negotiation, influencing and problem-solving skills
- Excellent communication skills
- Strong data analysis skills capable of creating and understanding statistical reports
- Skilled in driving innovation, change and continuous improvement initiatives
Benefits
- Competitive salary
- Company car or car allowance
- Bonus
- Private medical
- Access to an employee benefits platform that offers discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
LEANKPIdata analysisstatistical reports
Soft skills
coachingmentoringleadershipcommercial acumenclient relationship buildingnegotiationinfluencingproblem-solvingcommunicationinnovation