Supply Chain

• Develop critical relationships with internal or external customers, assist with account management such as maintaining customer profiles, details and service needs.
• Address complex or escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
• Manage document accuracy; requires complex knowledge of customers, carriers, and procedures.
• Oversee services that require special or expedited handing.
• Track orders and shipments and assist with tracing as needed; usually more complex, domestic and may involve international operations.
• Process operational data in software systems and applications, identify missing or potential operational or service concerns, and resolve with the appropriate groups.
• Utilize databases, logs, and other sources to locate and verify information; information is usually complex.
• Run, analyze and summarize operational reports and details; present information to co-workers or supervisors are needed.
• Interface with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically complex in nature.
• Ensure compliance with company policies and procedures and maintain a safe and effective work environment; assist others with understanding operational items.
• Create and process invoices, review for operational accuracy, work with customers on questions and payment; assist others as needed.

Supply Chain Operations Specialist III

Supply Chain Operations Specialist I