Operations

• Acts as internal customer facing front end to all operational processes (front office tasks & actions)
• Acts as key contact for customer service teams / manages adhoc & on demand engagement
• Creates and confirms transport order to ensure pickup of the shipment at origin
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Checks responses from counterparts and finalizes validation of required documents
• Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
• Supports Customer Service in the incident and exception management resolution
• Maintains excellent relationships with suppliers / carriers etc
• Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance

Operations Executive

Ocean Operations Documentation Executive