Operations

• Oversee daily operations of international transportation and brokerage operation
• Supervise and coordinate activities in the export and customs house brokerage or gateway environment
• Provide proactive customer service to internal and external customers
• Develop and maintain excellent customer service to internal and external customers
• Maintain performance statistics
• Review and monitor shipment documentation for accuracy
• Provide responsible supervision and control for all departmental activities
• Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with regulations
• Communicate with customs officials to obtain release of incoming freight
• Establish, monitor, and revise policies, procedures and service standard for customs clearance operations
• Identify areas of concern in clients’ import and export processes

Operations Supervisor

Operations Supervisor – 2nd Shift