Customer Support

• Manage a national portfolio of ANL & CMA CGM customers, providing sales support and assisting interstate teams when needed.
• Ensure KPIs are met, proactively addressing concerns with the Sales Support Manager (SSM).
• Support sales executives with administrative tasks, rate negotiations, quoting, CDVA, and snapshot reports.
• Promote CMA CGM digital tools and non-maritime services while compiling ad hoc statistics and performance reports.
• Provide timely sales support to assigned customers across various states within set KPIs.
• Monitor quotes, update opportunities in NOVA Business, and track mailbox activity for assigned customers.
• Ensure accurate rate filing in relevant systems to minimize errors and maintain compliance with KPIs.

Sales Support Representative

Customer Service Representative

Customer Service Specialist – Verifications, Validation

Health Support Specialist