Customer Service Advisor
Cloudinary
contract
Posted on:
Location Type: Hybrid
Location: Paris • 🇫🇷 France
Visit company websiteSalary
💰 €1,853 - €2,600 per month
Job Level
Mid-LevelSenior
About the role
- Provide excellent service as part of Air France's Remote Sales customer service team
- Advise, recommend, and sell Air France-KLM products and services, SkyTeam offerings, and those of the airline's air and non-air partners
- Contribute to Air France Group objectives in terms of revenue and customer satisfaction
Requirements
- A degree or training in tourism, or a strong interest in the travel industry and remote customer service
- A collaborative team player
- Commitment to excellent customer service with a personalized approach to each interaction
- Ability to reassure customers and propose appropriate solutions
- Excellent written and spoken French and English
- Experience in airline ticketing (Amadeus)
Benefits
- Reimbursement of your travel pass depending on your transport: 100% public transport pass / 50% Vélib’ subscription
- Mileage allowance for car (outside Paris) or bicycle – free parking
- Company restaurant – cafeteria
- Complementary health insurance and welfare benefits
- Works Council (CSE) and access to Air France subsidiary benefits after 6 months' service
- Possibility of remote work in accordance with the company's applicable agreement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
airline ticketingAmadeus
Soft skills
customer servicecollaborativepersonalized approachreassuranceproblem-solving
Certifications
degree in tourism