Support Engineer

• Act as the first point of contact for developer customers seeking support with Cloudflare’s developer platform.
• Troubleshoot technical issues across compute, storage, and networking (e.g., debugging Workers scripts, diagnosing KV/D1 queries, resolving API errors).
• Provide clear, actionable guidance to customers, translating complex technical concepts into understandable steps.
• Triage customer issues and work closely with engineering to drive both short term resolution and long-term improvements.
• Create and maintain support documentation, knowledge base articles, and sample code snippets.
• Escalate recurring issues and surface developer insights to product and engineering teams to improve the platform.
• Collaborate cross-functionally with Developer GTM and sales to ensure customers can move from experimentation to production smoothly.
• Contribute to process improvements that make support more efficient and developer-friendly.

Senior Technical Support Engineer, Developer Platform

Senior Support Engineer

Support Engineer

Technical Support Engineer