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Customer Ops Strategy Associate

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full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $90,000 - $130,000 per year

Job Level

JuniorMid-Level

About the role

  • Redesign our process for reaching out to workplaces about converting them to new methods of payment.
  • Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing collections efforts.
  • Build an internal predictive analytics model to catch bad payers earlier with high accuracy.
  • Manage a team of Collections Account Managers.
  • Your first tour of duty would be on the Billing team, where you’ll help us strengthen the quality of our team with things like increasing the speed at which we collect money.

Requirements

  • We do not require any experience for this role.
  • Curiosity sits atop our company values. Understanding something from first principles and getting to the root cause of the problem will often reveal the best solution.
  • Don’t just take someone’s word for it – go find out yourself by testing the feature, or listening to the agent call, or calling the customer, or executing the workflow.
  • You’ll hit walls and find yourself in uncertain and unfamiliar situations. If you can sit with the uncertainty, look at the problem from new angles, and keep applying pressure to a problem – you’ll position yourself for breakthroughs.
  • You’ll make mistakes, move in the wrong direction, and stumble from time-to-time. Just avoid big mistakes and don’t make the same mistakes twice, and learn from them quickly.
Benefits
  • 100% Remote – Always. Work from anywhere in the world.
  • Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
  • A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
  • Opportunity to make a significant impact with our workplace customers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
predictive analyticsAI agentsdata analysis
Soft skills
curiosityproblem-solvingadaptabilitycritical thinkingteam management