Operations

• Lead operational strategy and execution within Customer Operations.
• Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.
• Build and develop high-performing teams with clear responsibilities and accountability.
• Manage support systems, including ticketing tools, knowledge platforms, automation, and reporting.
• Partner with Product, Engineering, Sales, and Finance to improve processes and align customer insights with company needs.
• Maintain accuracy in forecasting, resource planning, incident management, and reporting.
• Drive continuous improvement through structured analysis and strong operational controls.

Operations Director

Operations Specialist – Grants Management, Victims Services Portfolio

Healthcare Claims Operations Manager

Service Operations Representative

Manager – Urgent Care Operations

Operations Engineer Manager – ITMS Frameworks, ITIL