Account Management Manager

Clio - Cloud-Based Legal Technology

. Lead a growing team of Team Leads and Account Managers responsible for the retention, growth, and adoption of Clio’s suite of Products.

Posted 5/7/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$113,500 - CA$170,300 per yearWebsite

About the role

Key responsibilities & impact

Lead a growing team of Team Leads and Account Managers responsible for the retention, growth, and adoption of Clio’s suite of Products.
Build and launch new outreach strategies: Enablement, Playbooks, workflows, iteration post launch
Work closely with other departments to improve process, increase leads, expedite time to customer solution and reduce admin time
Personally manage or provide leadership guidance for customers escalated through Account Management channels.
Create and implement proactive strategies to ensure high levels of client satisfaction and retention.
Train the team to identify and pursue opportunities for expanding existing accounts.
Set clear goals and KPIs for the team. Conduct regular performance reviews, provide constructive feedback.

Requirements

What you’ll need

5-7 Years Management experience leading leaders and individual contributors
Experience scaling a teams at velocity: Scaling the size of the team, tools, workflows while maintaining and building culture
Experience building and deploying cutting-edge Customer Success AI workflows and applications
Managing a revenue delivering team - Sales fundamentals
A passion for people management - Developing and enabling team-oriented culture through individualized and situational leadership
A healthy obsession for customers, and an incessant drive to innovate
Excitement and motivation to solve complex, high pressure business problems
Experience in owning customer escalations and outcomes
Data/Target-driven management

Benefits

Comp & perks

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

ATS Keywords

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Hard Skills & Tools

Customer Success AI workflowsSales fundamentalsKPI settingPerformance reviewsProcess improvementOutreach strategiesWorkflowsTeam scalingData-driven managementClient retention strategies

Soft Skills

LeadershipPeople managementTeam-oriented cultureSituational leadershipCustomer obsessionInnovationProblem-solvingCommunicationFeedback provisionGoal setting