Support Engineer

• Provide post-sales phone and email support to the Delinea customer base.
• Resolve technical customer problems and drive process/policy improvements through root cause analysis.
• Call customers to troubleshoot technical issues.
• Participate in group problem solving meetings to overcome challenging issues.
• Researching and solving complex issues.
• Working closely with Team Lead to meet SLA and customer requirements.
• Test and verify product functionality to reproduce customer issues.
• Document detailed failure and solution information within cases.

Technical Support Engineer – I

Support Analyst

Advanced Support Engineer I