Customer Success Assistant
ClickView
part-time
Posted on:
Location Type: Hybrid
Location: Doncaster • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Call and connect with customers to support our Customer Success team
- Join a friendly, high-performing team for a leading EdTech provider
- Conduct outbound phone calls and emails to customers on behalf of the Customer Success team
- Schedule and confirm appointments between customers and Customer Success Managers
- Respond to inbound customer calls and direct queries to the appropriate team member
- Contact schools to confirm renewals and follow up on overdue invoices
- Keep accurate notes and update internal systems following calls and interactions
- Provide light administrative support to the team - e.g. preparing simple reports, assisting with customer follow-up tasks, arranging couriers
- Assist with basic office coordination as needed (e.g. mail, supplies, couriering small items)
Requirements
- Availability to work 16 hours per week, with flexibility to increase hours during busy periods
- Previous experience in a customer-facing, call-based or administrative role
- Confident communicator with a friendly and professional phone manner
- Organised and reliable, able to manage multiple calls and appointments efficiently.
- Comfortable using basic computer systems (email, spreadsheets, CRM tools)
- A proactive attitude and willingness to support wherever needed
Benefits
- Extra paid wellbeing and volunteering leave - to care for yourself and others 🚴
- Flexible working hours and arrangements - to accommodate for different working preferences and personal situations 🏠
- Employee discounts - we offer all employee’s access to a wide range of discounts to support their wellbeing, physical, and financial health 💰
- Learning and development budgets - Professional opportunities made available to all our teams, so you can continue growing to be the best you 🥇
- Wellbeing policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do 💆♂️
- Regular social events and conferences - We celebrate the hard work of our team with regular catered social events and conferences 🥂
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
confident communicatorfriendly phone mannerorganisedreliableability to manage multiple callsproactive attitudewillingness to support