Technical Account Manager, Architect

ClickHouse

full-time

Posted on: 9/22/2025

Origin: • 🇮🇳 India

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Mid-LevelSenior

AWSAzureCloudDistributed SystemsEC2Google Cloud PlatformKubernetesLinuxUnix

About the role

Work with strategic and enterprise ClickHouse users, customers, and prospects on onboarding, production launches, and POCs
Provide architectural, technical, and migration guidance and assistance
Lead projects, escalations, and meetings to enable ongoing user/customer success
Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
Partner with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans
Be present and available according to scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
Assist with hiring and mentoring new team members
Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs

5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS")
Technical breadth and depth in DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers
Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2)
Excellent communication skills and ability to work in a customer-facing role
Mindset of teamwork, global engagement, empathy, and solving challenging problems
Self-driven, curious, and eager to continuously learn and grow
Must be open to regional travel for onsite customer visits, estimated up to 35% of the time