Technical Account Manager – Architect

ClickHouse

full-time

Posted on: 9/22/2025

Origin: • 🇳🇱 Netherlands

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Mid-LevelSenior

AWSAzureCloudDistributed SystemsEC2Google Cloud PlatformKubernetesLinuxUnix

About the role

Provide consultative Technical Account Management and Support to strategic and enterprise ClickHouse users, customers, and prospects
Perform L3 Support (escalated cases) and ownership/oversight of Support Cases and Escalations, working closely with Support L1/L2
Provide architectural, technical, and migration guidance and assistance for onboarding, production launches, and POCs
Lead projects, escalations, meetings, and onboarding coordination to enable customer success
Partner with Product Management, Engineering, and Sales to develop the roadmap and account plans
Be present and available according to scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
Assist with hiring, mentoring new team members, and developing documentation, knowledge base articles, learning resources, reference architectures, and QA needs
Split responsibilities approximately 50% case-initiated consultative support and 50% TAM functions (project guidance, communications, documentation, meeting leadership)

5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
5+ years of relevant industry experience implementing, operating, and/or supporting scalable, fault-tolerant, distributed DBMS
Technical breadth and depth in DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers
Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2)
Excellent communication skills and ability to work in a customer-facing role and collaborate with Support Services, Engineering, and Sales teams
Willingness to travel regionally for onsite customer visits (estimated up to 35% of the time)
Self-driven, curious, and eager to continuously learn and grow
Mindset of teamwork, global engagement, empathy, and solving challenging problems