• Serve as a single point of contact for patients to ensure timely and accurate registration of financial matters
• Promote consistent standards for patient financial information and guidance
• Support patients through their financial journey including registration and payment processes
• Communicate proactive financial readiness to patients
• Monitor accounts of assigned patients for a seamless experience

Requirements

High School Diploma of GED and two years of experience in registration, financial counseling, customer service, healthcare revenue cycle or a related area OR Associate’s Degree and one year of experience
Understanding of Epic Prelude and Resolute systems
Strong understanding of medical insurance terminology and processing claims
Customer service experience
Banking experience

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Hard Skills

registration
financial counseling
customer service
healthcare revenue cycle
medical insurance terminology
claims processing
banking

Soft Skills

communication
proactive support
monitoring

Certifications & Qualifications

High School Diploma
GED
Associate’s Degree

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