Customer Service Representative – Solar Campaign
ClearSource BPO
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Engage in Regular Coaching: Attend weekly one-on-one meetings with your leader, actively implement feedback, and follow through on assigned action items to drive continuous improvement.
- Maintain Reliable Attendance: Adhere to assigned work schedules, including punctuality for shifts, lunch breaks, and scheduled rest periods.
- Deliver Exceptional Customer Care: Process proposals with a high degree of accuracy, strictly following QA guidelines and established workflows.
- Complete tasks within required timelines to meet Service Level Agreements (SLAs).
- Foster professional, respectful relationships within the team and organization.
- Proactively eliminate unnecessary delays or inaccuracies that may hinder project progress.
- Participate in Team Engagement: Contribute to discussions and knowledge sharing during daily team huddles and collaborative meetings.
- Commitment to Quality Improvement: Attend all scheduled QA sessions and take actionable steps to address performance opportunities.
- Achieve Performance Targets: Consistently meet or exceed Key Performance Indicators (KPIs) and goals as set by management.
Requirements
- At least two years of college education (any field of study)
- Experience using Salesforce or a similar CRM platform is required
- Strong attention to detail and ability to follow established processes
- Comfortable working in a fast-paced, performance-driven environment
- Effective communication and collaboration skills
- Basic proficiency in Microsoft Office and/or Google Workspace tools
- Data analysis and basic reporting
Benefits
- Competitive salary – Get paid for doing what you love!
- Medical and dental insurance (with free dependent coverage!)
- Group life insurance for peace of mind.
- Paid time off (PTO) – Because work-life balance matters.
- Outstanding career growth opportunities – Learn, advance, and develop your career.
- A fun, innovative, and energetic team culture – Be part of a company that values its employees.
- Skills and leadership development to help you reach your full potential.
- Free meal for onsite employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SalesforceCRMdata analysisreportingMicrosoft OfficeGoogle Workspace
Soft skills
attention to detailcommunicationcollaborationtime managementproblem-solving