Operations

• Manage program data and conduct analysis.
• Assists Program Manager with Program utility braiding and other program metrics.
• Perform client and internal reporting and communications with exceptional attention to accuracy and professionalism.
• Train, review work quality, oversee timelines, address system functionality, and drive process improvements in cooperation with co-workers.
• Enter, track and report on customer data using a variety of tools.
• Communicate with customers regarding Program eligibility via email and phone.
• Participate in team and/or client meetings to provide updates and address action items, identify and escalate issues or areas of concern.
• Other duties as Program needs may change or require.

Operations Specialist

Patient Services Representative – Practice Operations

Senior Manager, Sales Operations

Operations Supervisor

Director of Sales Operations

IT Systems Manager