CLEAResult

Bilingual Customer Support Specialist

CLEAResult

full-time

Posted on:

Location Type: Remote

Location: Remote • Kentucky, Louisiana, Missouri, South Carolina, Tennessee • 🇺🇸 United States

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Salary

💰 $18 per hour

Job Level

Junior

About the role

  • This position is remote and can be located anywhere where posted.
  • We are looking for a talented individual to join our team as a Bilingual Energy Efficiency Customer Support Specialist!
  • Each customer interaction focuses around energy efficiency.
  • You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates.
  • Each call can be a different utility customer and require a different type of service.
  • Wide range of support scripts – verbatim, talking points, or simple usage guides.
  • Some programs utilize chat/email interactions with customers.
  • Personal performance data and progress accessible in real time.

Requirements

  • High School Diploma or GED (required)
  • Bilingual in English and Spanish (required)
  • Ability to type 35+ WPM
  • No attendance or punctuality concerns
  • Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
  • Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
  • Sales-oriented with a focus on customer service satisfaction “How can I help you?” attitude
Benefits
  • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
  • 401(k) with company match
  • Paid vacation, sick, personal and parental leave time
  • Paid Volunteer Time: giving back to our communities is important to us
  • Employee Recognition Program – convert your recognition points into gift cards
  • Employee Assistance Program – offers benefits to help you manage daily responsibilities
  • Access to on-demand training courses to advance further in your career

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
bilingualcustomer servicevisit schedulingcustomer enrollmentprogram offering educationtech supportonline supporttyping 35+ WPMcall center experiencesales-oriented
Soft skills
customer service satisfactionability to thrive in an intensive environmentbalancing multiple platformspunctualityattendance
Certifications
High School DiplomaGED