DevOps Engineer

• Lead and grow high-performing LiveOps teams across Civica’s SaaS products, fostering accountability, curiosity, and continuous improvement.
• Build trusted relationships with senior leaders, product owners, and customer-facing teams to align reliability priorities and communicate service health.
• Drive operational excellence: strengthen incident response, on-call readiness, and problem management through automation, runbooks, and blameless post-mortems.
• Define and embed reliability metrics (SLIs/SLOs, MTTR, change success rate) to measure and improve service health across multiple platforms.
• Collaborate closely with SRE, Platform, and Development teams to enhance observability and release resilience, leveraging shared tooling such as Grafana, Datadog, and Prometheus.
• Own the roadmap for operational maturity, ensuring prioritisation of reliability work, resourcing, and long-term capability building.
• Champion automation-first operations: evolve our IaC, CI/CD, and configuration management practices (Terraform, GitHub Actions, Ansible, Packer, Kubernetes).
• Partner with Product and Security leaders to ensure uptime, compliance, and auditability (SOC2, ISO27001, PCI).
• Provide executive-level leadership during major incidents, ensuring clear communication, structured response, and fast mitigation.
• Build clear communication pathways across Engineering, LiveOps, and Support by ensuring incidents, root causes, and learnings are transparent and acted upon.
• Coach and mentor LiveOps engineers and managers, creating pathways for growth, clarity in ownership, and alignment with Civica’s engineering culture.
• Lead through data: establish and monitor key operational KPIs to guide decision-making and prioritise reliability improvements.

Senior Engineering Manager – SRE

Senior DevOps Engineer

DevOps Engineer

Cloud Operations Engineer II

Senior DevOps Engineer