Contact Center Officer
CitizenGO
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇭🇺 Hungary
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You will monitor and respond to all member correspondence from your country.
- You will answer emails within 8 hours, ensuring clarity, empathy, and mission alignment in every response.
- You will manage requests to change or close donations and handle volunteer inquiries.
- You will identify and elevate campaign opportunities suggested by members.
- You will contribute to the correspondence report with an overview of each week’s correspondence.
- You will report technical issues, campaign feedback, and supporter suggestions to the wider CitizenGO team.
- You will assist with translating campaign materials and key communications into your country's language.
- You will update and localize Help Center pages, ensuring accessibility and clarity for supporters across different regions.
- You will translate documents and materials to support CitizenGO’s global campaigns, website, and overall global reach.
- You will propose and implement improvements to inbox workflows, templates, and internal tools.
- You will maintain and refine internal documentation, including FAQs, handbooks, and correspondence guidelines.
- You will collaborate with the campaigns team to align communication strategies and campaign messaging.
- You will provide insight into communication trends, supporter concerns, and areas for improvement.
- You will actively participate in team meetings and contribute ideas to strengthen operations and supporter relations.
- You should be able to easily cover any other language with the help of artificial intelligence.
Requirements
- You are based either in Hungary or Croatia.
- You have Magyar or Croatian as a first language, and you write and speak it with clarity and precision.
- You have excellent writing and communication skills in both your native language and English.
- You are attentive to detail, especially when translating or reviewing written content.
- You are tech-savvy and learn new software tools quickly; experience with Gmail and Google Docs is a plus.
- You are service-oriented and communicate with empathy, professionalism, and purpose.
- You are passionate about CitizenGO’s mission to defend life, family, and freedom.
- You are organized, efficient, and able to meet tight deadlines without sacrificing quality.
- You are a problem-solver with a proactive mindset and a willingness to improve how things work.
- You are a strong team player who thrives in a collaborative and hierarchical environment.
- You are adaptable and open to evolving processes, priorities, and feedback.
- You have at least a B2-level proficiency in English. (Duolingo English Test required for non-natives, minimum score of 100).
- Any other languages are a plus.
Benefits
- Work from anywhere – Enjoy the flexibility of remote work.
- Flexible hours – Manage your own schedule.
- 24 vacation days per year plus local public holidays.
- Tuition reimbursement – Up to €500 per year for professional development.
- Language courses – Monthly allowance for English or Spanish iTalki lessons ($120 monthly).
- One free book per month – Up to €30 each.
- Home office setup allowance – €500 every two years to optimize your workspace.
- Coworking membership support – Up to €200 per month.
- Access to cutting-edge AI tools – Sora, ChatGPT, Grammarly, Fluently AI, and more!
- Annual retreats and networking events – Team meetups, retreats, and networking events throughout the year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
translationlocalizationcorrespondence managementwritingcommunicationproblem-solvingworkflow improvementdocumentationemail managementcampaign feedback
Soft skills
attention to detailempathyprofessionalismorganizationefficiencyteam playeradaptabilityproactive mindsetclarityservice-oriented
Certifications
Duolingo English Test