Citi

Senior Fraud Operations Manager

Citi

full-time

Posted on:

Location Type: Hybrid

Location: San Antonio • Florida, Montana, Texas • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $93,440 - $140,160 per year

Job Level

Senior

About the role

  • Manage one or more teams and a component of the fraud loss portfolio
  • Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
  • Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
  • Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
  • Provide evaluative judgment based on information analysis in complicated and unique situations
  • Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
  • Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Requirements

  • 6-10 years of experience in a related role
  • Basic knowledge of the industry required
  • Proven success in a similar position
  • Demonstrated ability to persuade and influence others
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment
  • Bachelor’s degree/University degree or equivalent experience
  • Master’s degree preferred
Benefits
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
persuasioninfluencewritten communicationverbal communicationunbiased decision making
Certifications
Bachelor’s degreeMaster’s degree