Ops Support Assistant, Bilingual English/Spanish
Citi
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Florida, Montana, South Dakota, Tennessee, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $41,600 - $53,600 per year
Job Level
Junior
About the role
- Providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts.
- Serving as the liaison between operations staff, relationship managers, project managers, custodians and clients.
- Following established procedures to complete complex assignments and resolve problems that require in-depth investigation or research.
- Providing team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed.
- Conducting basic analysis and research as well as workflow management.
- Supporting an expansive array of products and services.
- Communicating pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed.
- Appropriately assessing risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Requirements
- 1-3 years of relevant experience
- Experience working in a business office or operational environment
- Proficient computer and math skills with a focus on complex databases and spreadsheets
- Demonstrates technical and administrative expertise
- Consistently demonstrates attention to detail
- Demonstrated knowledge of activities, policies, and procedures of a basic work area.
- Bilingual in Spanish/English or Portuguese/English.
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
record maintenancedocumentation maintenanceaccount maintenanceimagingdata analysisworkflow managementcomplex databasesspreadsheetstechnical expertiseadministrative expertise
Soft skills
attention to detailcommunicationteam assistanceleadershiptrainingproblem-solvingrisk assessmentethical judgmentguidanceliaison