Program Manager

• Partner with stakeholders to describe the problem / issue that we want to solve
• Identify data to collect and measure and map out how current process works
• Map how the future process would work and finalize how to implement the solutions
• Manage multiple transformation program/projects including reporting end-to-end milestones, productivity, risks and issues.
• Establish a Governance Framework to monitor Implementation of solutions
• Collaborate with Product Managers to create Epics with defined value, benefit and acceptance criteria and prioritize.
• Lead Operations Readiness delivery ensuring that all requirements are met for the Core Operations team to go live with the new product, process or application.
• Prepare senior management reporting and discussion materials to provide transparency and drive timely decision making
• Monitor project progress and set deadlines.
• Maintain the project cadence.
• Create an accurate timeline of project execution, ensure dependencies are understood and resolved, and tasks are completed as agreed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

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